By Emily Byrne The media love to sensationalise reporting of emergencies to sell newspapers, while social gets in a flop sweat at a moment’s notice to generate clicks and comment. That’s the world we live in, but it can cause a world of pain for crisis managers trying to overcome an emergency and is why... Continue Reading →
As everyone puts away the glitter and cuts off their festival wristbands until next summer, there are some crisis management lessons to take away. Adverse weather might be a Glastonbury tradition and festivals have been fighting the war against drugs since the 60s, but every year seems to bring new challenges for those organising major events.
Firms do smart things to help them become resilient. They create business continuity plans, cyber playbooks, terror playbooks, they employ mass notification and document sharing technology and then they take all this good stuff and do something really dumb. They put it in a real or metaphorical box marked ‘Crisis Use Only’.
The Alaris app aims to not only help save lives in the event of another act of terror, but also provide practical and straight-forward advice to help religious communities of any faith feel both more secure and prepared.
Victoria is the first Business Improvement District (BIDs) in the UK to use a cloud-based crisis management software, YUDU Sentinel, to empower its member businesses.
No matter what side you are on when it comes to this awkward, “let’s-stay-friends-maybe-even-with-benefits” break up with the European Union, it would be very short-sighted indeed to not think about the potential for disruption.
In the main, business have only considered the fire evacuation. What they need to do in a terrorist incident has not been part of their planning. This needs to change
If Shutterstock are to be believed, then hackers are men in their early twenties wearing hoodies, sometimes paired with some supervillain leather gloves and a balaclava.
I’m joining a call, not opening a bank account in the Channel Islands. Please don’t make me recite the numerical value of Pi to the 50th digit just to have a chat to (gasp) 2 people at the same time.
It’s easy to feel like supply chains are getting simpler or shorter, but the onward march of globalisation and international trade has created an interconnected supply chain that is, although rich with opportunity, vulnerable to disruptions.
The idea of children being murdered in the one place we send them every day to learn and grow is sickening to us. Sadly, planning and preparing for this most horrifying of worst-case scenarios is a moral and legal obligation of every school, and the horror must be faced.
With the lens of the media fixed firmly on Facebook these past few weeks, the public have never been more aware of their digital footprint and how it can be exploited.
Managing the fall out of a data breach is a team effort, making communication vital. Every employee with an email address can be targeted by increasingly sophisticated phishing scammers - making the protection of an organisation’s data the responsibility of everyone, not just the IT department.
The lack of effective business continuity planning by water companies like Thames Water, South Water and South East Water was not just an oversight, but a lack of forethought that left people without the most vital of amenities: water.
No organisation can function without its people. During and after a crisis, it is the resilience of the people that make up an organisation’s community that get it back on its feet and working again.
The gas leak on the Strand on the 23rd of January tested the business continuity of many London organisations. The Strand, one of London’s busiest districts for both business and pleasure, was emptied all the way from Waterloo Bridge to Charing Cross station due to the dangerous levels of gas.
WannaCry was the breach that catapulted cyber security into the headlines last year. The NHS, an organisation close to our hearts and an integral part of our country’s infrastructure, experienced a cyber attack that brought it to its knees. However, the most significant impact of the breach was on public confidence in UK institutions’ ability to defend themselves against hackers.
Authorities in Abu Dhabi have found a means to benefit from their huge network of CCTV cameras through Falcon Eye - a surveillance system that processes live video to track the movements of individuals all over the emirate.
Watching the Panama Papers spectacle unfold on the world stage made it evident to every shocked onlooker: law firms’ files hold the juiciest secrets.
So how - in a state for whom “preparedness” has been a part of their culture since Pearl Harbour - did this mass communication go so wrong?
WhatsApp is a much-loved messaging app, with a billion users worldwide. While it’s great for group chats, free texts and voice calls and sharing photos and videos, WhatsApp is not suitable for a professional setting and could land you with a nasty fine from the Information Commissioner’s Office.
Terrorists are increasingly targeting crowded, busy locations, and an emergency that happens in an area with large groups of people has a huge potential for tragedy. The Manchester bombing, the lorry attack in Barcelona this summer and the London Bridge attack make for grim reminders that those who want to hurt innocent people choose their... Continue Reading →
In May 2018, the GDPR, a regulation created to protect the data of private citizens and corporations, will come into effect and companies will have to take greater responsibility for data protection or face hefty fines. Tech experts and police are warning that these fines will encourage hackers to hold data for ransom – so long as the ransom undercuts the cost of fines from the ICO and the costs incurred by the damage to reputation.