Government warns hospitality sector: collect customer data or face fines

In an effort to crack down on the spread of coronavirus the government is making it mandatory for the hospitality industry to collect contact tracing data from their customers.

From 18th September venues such as pubs and restaurants will be legally required to request and record contact details from all customers and staff. They face fines of £1,000 if they fail to comply. The data must be held for 21 days.

Prior to this announcement government guidelines suggested venues log customer visits, but it was not compulsory and in the case of groups of people only the ‘lead member’ had to give their details.

During a round of interviews Health Secretary, Matt Hancock, made it clear all customers must now be registered to aid the NHS test-and-trace scheme.

The government, clearly fearful of the spike in new Covid cases, justified the change because: ‘There is a higher risk of transmitting COVID-19 in premises where customers and visitors spend a longer time in one place and potentially come into close contact with other people outside of their household.’

But publicans have expressed anger with one saying these new rules will put people off going to bars and is yet another nail in the coffin of an industry that has taken a terrible hit from the pandemic.

There are fears the new legislation will see lines of people outside venues queuing up to leave their contact details, which in turn may cause further problems with social distancing.

UK firm Sentinel Check-in provides the solution

Check-in is the quickest most affordable contact tracing solution for pubs, bars and cafés and restaurants. Customers register in just 10 seconds, (no lines and no problems with social distancing), it’s very competitively priced and because it’s a full-service solution the company handles all tracing requests from the NHS. Check out Check-in here.

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