As everyone puts away the glitter and cuts off their festival wristbands until next summer, there are some crisis management lessons to take away. Adverse weather might be a Glastonbury tradition and festivals have been fighting the war against drugs since the 60s, but every year seems to bring new challenges for those organising major events.
Firms do smart things to help them become resilient. They create business continuity plans, cyber playbooks, terror playbooks, they employ mass notification and document sharing technology and then they take all this good stuff and do something really dumb. They put it in a real or metaphorical box marked ‘Crisis Use Only’.
Victoria is the first Business Improvement District (BIDs) in the UK to use a cloud-based crisis management software, YUDU Sentinel, to empower its member businesses.
In the main, business have only considered the fire evacuation. What they need to do in a terrorist incident has not been part of their planning. This needs to change